Mid-Market Customer Success Manager

Job Summary

As a full-time remote Mid-Market Customer Success Manager, the successful candidate will build and maintain relationships with enterprise customers, drive product utilization, and own renewals while collaborating with internal teams to enhance customer experience and satisfaction.

Key responsibilities

• Build and maintain strong relationships with enterprise customers, ensuring successful onboarding and ongoing value realization
• Drive product utilization by aligning capabilities with customer goals and conducting strategic reviews to demonstrate ROI
• Own renewals by monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention rates

Required qualifications

• 3+ years in B2B Customer Success with a proven track record in driving adoption, retention, and expansion
• Strong understanding of Customer Success frameworks, lifecycle management, and subscription renewal processes
• Experience with HubSpot, ChurnZero, or similar Customer Success platforms
• Excellent relationship-building skills with the ability to navigate high-stakes conversations across all stakeholder levels
• Detail-oriented and highly organized, with a willingness to dive deep into technical product details; cybersecurity experience is a plus