Mid-Market Customer Success Manager

Job Summary

To drive mutual success and long-term growth, the full-time remote Mid-Market Customer Success Manager will develop and maintain relationships with mid-market customers, focusing on expanding their book of business through feature adoption and account growth.

Key responsibilities

• Develop and maintain strong, long-lasting relationships with assigned customers
• Grow the book of business by mapping customer needs to Onfleet capabilities and expanding adoption of high-value features
• Proactively identify account risks and drive mitigation strategies while addressing customer issues to maintain high satisfaction levels

Required qualifications

• Bachelor's degree
• 5+ years of experience in customer success
• Proven track record of managing and growing a book of business, including expansion and upsell driven by feature adoption
• Experience with pricing, packaging, and negotiating commercial terms such as renewals and expansions
• Strong communication and presentation skills