Mid-Market Customer Success Manager

Job Summary

Focused on building long-term client loyalty, the full-time Mid-Market Customer Success Manager will manage customer renewals, promote product adoption, and execute account expansions while working remotely.

Key responsibilities

• Own the customer's renewal, usage, and adoption of Kenect product features
• Identify and execute account expansions, feature upsells, and cross-sales
• Deliver training sessions and monitor client usage to improve product adoption

Required qualifications

• 2+ years of Customer Success experience in a SaaS or software company
• Proven ability to manage a large portfolio of clients effectively
• Experience in upselling and expanding a book of business
• Results-driven mentality with strong organizational skills
• Knowledge of Salesforce is a plus