Job Summary
A company is looking for a Customer Success Manager, Mid-Market, to guide customers through their security and compliance journeys with specialized solutions.
Key Responsibilities:
- Serve as the point of contact for customers and drive them towards specific business outcomes
- Become a product expert on security and compliance offerings
- Develop trusted advisor relationships with key accounts and stakeholders
Qualifications:
- 3-5 years of experience in Customer Success at a SaaS company
- Experience in the security or compliance industry preferred
- Technical competency to understand software and build relationships with technical customers
- Proven track record of long-term customer retention
- Ability to problem-solve and make a large impact at a startup
