Mid Service Desk Liaison

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, May 13, 2025

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Entry Level, Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Mid Service Desk Liaison (SDL).

Key Responsibilities

Act as the primary point of contact between end users and the IT service desk
Monitor and track IT incidents and service requests, ensuring timely resolution
Analyze incident trends and recommend proactive solutions for recurring issues

Required Qualifications

Bachelor of Science in Information Technology or related field
2-4 years of experience supporting the Service Desk
ITIL certification preferred
Must be a U.S. Citizen
No physical requirements needed for this position

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

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