Military Account Manager

Job Summary

Managing day-to-day relationships with VA Medical Centers and TRICARE-covered service members, the full-time Military Account Manager will serve as the primary contact for referral coordination and access to mental health services, working remotely to support Veterans and their families.

Key responsibilities

• Manage relationships with VAMC Community Care staff and MTF clinic coordinators, ensuring effective referral coordination and addressing account needs
• Support Veterans and active duty families in accessing mental health services, resolving scheduling and onboarding barriers in collaboration with internal teams
• Track referral activity and account health, escalating issues to senior management and maintaining accurate records in Salesforce

Required qualifications

• 4-6 years of experience in account management, client success, or a client-facing coordination role
• 2+ years of experience working with the Department of Veterans Affairs or TRICARE programs
• Strong relationship-building skills with experience in government and military environments
• Organized and detail-oriented, capable of managing multiple accounts effectively
• Experience with CRM tools, preferably Salesforce, in fast-paced environments