Military Coordinator Associate
Job Summary
To support a growing operations team, the remote Military Coordinator/Payor Success Associate will manage military member referrals, handle higher-level contacts and back-office processes, and assist with process improvements while collaborating with various teams.
Key Responsibilities
- Handle all referrals of military members into the Talkspace workflow, including incoming faxes and coordination with medical records
- Manage higher-level contacts and back-office processes, addressing Health Plan Support and Customer Success inquiries
- Identify, develop, and implement processes for continuous service improvement and collaborate with product teams on trending issues
Required Qualifications
- Bachelor's Degree is preferred
- 2+ years of professional experience in Customer Service
- Proficiency with Jira, Confluence, Google Workplace, Zendesk, and Looker
- Client-centric approach to work
- Excellent collaboration skills
Complete Job Description
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