Minnesota Licensed Communication Assistant
Job Summary
To support communication access for the deaf and hard of hearing community, the full-time or part-time Minnesota Licensed Communication Assistant will facilitate relay calls between deaf or hard of hearing individuals and hearing individuals in a fully remote environment.
Key responsibilities
- Accept and place relay calls, ensuring high-quality service delivery to all consumers
- Transcribe and relay messages accurately while maintaining consumer confidentiality
- Utilize telephone and relay processing equipment to communicate effectively between parties
Required qualifications
- Must be 18 years of age or older
- High School Diploma or equivalent required
- Ability to type at 60 words per minute with 95% accuracy
- Availability to work varied schedules, including weekdays, weekends, and holidays
- Excellent customer service experience and a calm demeanor
Complete Job Description
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