MIP Accounting Support Analyst

Job Summary

A company is looking for a MIP Associate Support Analyst-1.

Key Responsibilities

• Provide timely responses to customer service inquiries via product ticket system
• Collaborate with customers to identify and resolve errors and defects through various communication methods
• Offer solutions to reduce ticket volume and maintain high customer satisfaction scores

Required Qualifications

• High school diploma or equivalent; 2-year degree in Accounting or 2 years of Accounting work experience preferred
• 1-2 years of customer service experience required
• Experience using MIP Accounting
• Basic knowledge of Office 365 applications
• Comfortable with technology and ability to learn new software applications