Mission Director - Intelligence Community

Job Summary

Focusing on customer retention and account expansion, the full-time Mission Director - Intelligence Community will manage relationships with mission heroes, ensuring satisfaction and promoting product adoption in a remote setting.

Key Responsibilities

• Build and maintain relationships with mission heroes to ensure satisfaction and alignment with their mission outcomes
• Ensure a positive onboarding experience and promote adoption of products to meet mission objectives
• Identify expansion opportunities within current hero accounts and maximize contract value

Required Qualifications

• Proven experience in customer relationship management within the intelligence or defense sectors
• Strong understanding of software solutions and their application in mission-critical environments
• Experience in driving product adoption and managing customer success metrics
• Ability to advocate for customer needs and relay feedback to product teams
• Demonstrated success in account expansion and contract negotiation