Mission Success Manager
Job Summary
Customer-focused and mission-driven, the full-time Mission Success Manager will guide commercial customers through their journey with Game Warden, managing onboarding, implementation, and ongoing support while ensuring successful deployment of SaaS solutions in a remote environment.
Key responsibilities
- Build deep relationships with customer technical and executive teams
- Lead customer kickoffs, onboarding, and regular syncs, including Quarterly Business Reviews
- Own high-severity technical escalations and coordinate cross-functional resolution with support and engineering teams
Required qualifications
- 5+ years in customer/mission success, technical delivery, or a related role, preferably in PaaS or cloud infrastructure for government contracts
- Direct experience supporting Department of War (DoW) missions or Federal Civilian agencies
- Working knowledge of NIST RMF, FedRAMP, or equivalent compliance frameworks
- Demonstrated understanding of IaaS, PaaS, and/or SaaS
- Ability to manage complex customer relationships through ambiguity
Complete Job Description
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