Mississippi Help Desk Technician

Job Summary

A company is looking for a Help Desk Support Technician to provide IT support and improve data accessibility for stakeholders.

Key Responsibilities

• Provide all levels of support to customers, both remotely and onsite
• Be the initial point of contact for end users requesting IT support
• Update and maintain help desk records in accordance with established support procedures

Required Qualifications

• 4-5 years of experience in a help desk environment
• Experience providing support for M365 applications
• Experience in desktop/laptop troubleshooting and software installation
• Experience in hardware implementation and deployment
• Basic knowledge of Active Directory management