Mississippi Licensed Mortgage Outreach Specialist

Job Summary

A company is looking for a Part-Time Mortgage Outreach Specialist.

Key Responsibilities

• Conduct live outreach calls to members during specified evening and Saturday hours to engage those eligible for hardship assistance
• Serve as the Single Point of Contact (SPOC) for hardship assistance applications, guiding members through the process
• Maintain accurate records of outreach efforts and track the progress of hardship applications and outreach campaigns

Required Qualifications

• Minimum of 3 years of call center experience assisting members with financial accounts
• At least 2 years of experience reviewing personal financial documents for completeness and accuracy
• High school diploma or equivalent required; some college coursework in business, finance, or a related field preferred
• Experience in the mortgage industry, particularly with hardship assistance or loss mitigation programs is preferred
• Familiarity with hardship assistance programs, including application processes and documentation requirements