Missouri Licensed Customer Service Representative

Job Summary

Working in a hybrid model, the Contractor Customer Service Representative (CSR) will support participants by gathering and verifying social, financial, and medical information to assess eligibility for medical assistance benefits, while maintaining accurate records and managing inquiries in Jefferson City, MO.

Key Responsibilities

• Gather, review, and input social, financial, and medical data to ensure eligibility for medical assistance benefits
• Maintain accurate electronic records of participant interactions and ensure compliance with program guidelines
• Handle participant inquiries and annual reviews, providing clear communication of agency policies and procedures

Required Qualifications

• High School Diploma or equivalent qualification
• Knowledge of mathematical and accounting principles for calculating public assistance benefits
• Experience in assessing case details against established eligibility criteria
• Understanding of public assistance program objectives and provisions
• Proficiency in using personal computers and automated technologies for case record maintenance