Missouri Licensed Customer Service Representative

Job Summary

As a Contractor Customer Service Representative (CSR) in Jefferson City, MO, this hybrid role will manage participant inquiries and data collection to assess eligibility for medical assistance benefits, ensuring accurate documentation and compliance with program protocols.

Key Responsibilities

• Gather and accurately input social, financial, and medical data to determine eligibility for medical assistance benefits
• Maintain detailed electronic records of participant interactions and ensure timely follow-up on inquiries and annual reviews
• Communicate agency policies and provide referrals to community resources while achieving established performance metrics

Required Qualifications

• High School Diploma or equivalent qualification
• Knowledge of mathematical and accounting principles for calculating public assistance benefits
• Experience assessing case details and making decisions based on eligibility criteria
• Understanding of public assistance program provisions and related laws
• Proficiency in using computers and automated technologies for case record maintenance