Missouri Licensed Customer Service Specialist

Job Summary

To support a growing healthcare practice, the full-time Remote Customer Service Specialist will manage a high volume of inbound calls, assist patients with appointment scheduling and insurance inquiries, and maintain accurate electronic health records while adhering to HIPAA regulations.

Key responsibilities

• Navigate and update electronic health records with patient information while ensuring data accuracy and privacy
• Handle incoming calls for various patient needs, including appointment scheduling and insurance questions, ensuring timely resolution
• Communicate effectively with clinical staff and providers to relay important patient information and maintain service standards

Required qualifications

• High School Diploma or GED
• 2-5 years of customer service or healthcare experience
• Typing speed of at least 35 wpm with 90% accuracy
• Must reside within 1 hour of St. Louis, Missouri
• Availability for full-time training for 4 weeks, Monday to Friday, from 8:00 AM to 4:30 PM