Monitoring and Incident Manager

Job Summary

Leading 24/7 monitoring operations for a mission-critical cloud environment, the full-time remote Monitoring and Incident Management Manager will oversee incident response governance, application monitoring, and operational situational awareness to ensure proactive detection and resolution of production issues.

Key responsibilities:

• Govern all platform and application monitoring, ensuring automated alerts detect production issues before user-reported tickets
• Coordinate and lead all major incident management events, including priority troubleshooting calls and executive communications during critical incidents
• Maintain 24/7 active alert monitoring coverage and deliver comprehensive incident reports and briefings to government stakeholders

Required qualifications:

• Bachelor's Degree in information technology, computer science, or a related field
• 5 years of experience in cloud platform operations, monitoring engineering, and incident management
• Proficient in enterprise monitoring platforms such as Dynatrace and Splunk
• Knowledge of AWS GovCloud monitoring capabilities and integration with third-party observability tools
• Experience supporting Federal Government programs and enterprise-scale applications in cloud or hybrid environments