Monitoring and Incident Response Member

Job Summary

A company is looking for a Monitoring and Incident Response Team Member to support the Department of Justice.

Key Responsibilities

• Respond to Tier 1/2 Service Desk escalations via ticketing systems, phone, or Microsoft Teams
• Support continuous (24/7/365) network and service monitoring, including managing incident communications
• Perform network monitoring, first-level troubleshooting, and escalate issues as needed

Required Qualifications

• High School Diploma or equivalent
• 4+ years of relevant IT experience
• Ability to obtain and maintain a Public Trust clearance
• U.S. Citizenship required
• Experience supporting Windows 7, Windows 10, and Microsoft Office 2013