Monitoring & Dispatch Agent

Job Summary

A company is looking for a Monitoring & Dispatch Agent.

Key Responsibilities

• Provide technical support to location staff and technicians for Wi-Fi and wired services
• Proactively monitor system health of deployed network equipment and troubleshoot connectivity issues
• Document interactions within incident tickets and provide status updates on critical network outages

Required Qualifications and Education

• 1 to 2 years of experience in a customer-facing support role
• General to intermediate knowledge of TCP/IP network management and troubleshooting
• High School Diploma or GED required
• Must be a US Citizen
• Must currently be a Front-Line Care Representative within the TX Care Call Center