Monitoring & Dispatch Specialist

Job Summary

Providing technical support and monitoring network health, the part-time Monitoring & Dispatch Specialist will assist front-line support agents by resolving issues related to deployed Wi-Fi and wired networks while working remotely.

Key responsibilities

• Provide technical support to location staff and technicians, performing remote fixes using diagnostic tools
• Proactively monitor system health of deployed network equipment and investigate potential issues
• Document interactions within incident tickets and provide status updates on critical network outages to customers

Required qualifications

• 4+ years of experience in a customer-facing support role
• General to intermediate knowledge of TCP/IP network management
• High School Diploma or GED required
• Must currently be a Front-Line Care Representative within the TX Care Call Center to apply
• Proficient in typing (minimum 35 WPM)