Monitoring Operations Manager

Job Summary

Driving operational excellence and continuous improvement, the full-time remote Manager, Monitoring Operations & Quality will oversee monitoring center performance, manage vendor relationships, and optimize member experience while building a future-focused Quality Assurance function.

Key responsibilities

• Serve as the primary business owner and relationship manager for monitoring center partners, establishing and enforcing performance expectations
• Analyze performance data to identify improvement opportunities and drive continuous initiatives focused on service quality and operational efficiency
• Develop and govern standard operating procedures related to monitoring operations and alarm handling, ensuring compliance with regulatory expectations

Required qualifications

• 5+ years of leadership experience with a proven track record in driving operational performance improvements
• Strong experience in managing performance through metrics, data analysis, and process improvement initiatives
• Proven ability to influence cross-functional stakeholders and drive accountability across teams
• Experience developing operational processes, documentation, and performance reporting frameworks
• Advanced analytical capabilities with experience translating data into actionable business recommendations