Montana EDI Helpdesk Representative

Job Summary

Supporting healthcare providers remotely, the EDI Helpdesk Representative - Remote Montana will resolve inquiries related to Electronic Data Interchange (EDI) and provider services while ensuring accurate and timely support.

Key responsibilities

• Serve as the first point of contact for healthcare providers, answering inbound calls and responding to EDI-related inquiries
• Research, troubleshoot, and resolve provider issues, escalating complex concerns as necessary
• Conduct outbound follow-up communications to ensure timely resolution of provider requests

Required qualifications

• High School Diploma or GED required
• Minimum two years of experience in customer service, call center support, or healthcare operations
• Experience supporting healthcare providers or Medicaid programs preferred
• Ability to navigate multiple systems and manage competing priorities in a remote environment
• Strong verbal and written communication skills for clear information dissemination