Montana Retention Specialist

Job Summary

A company is looking for a Retention Specialist to provide case management and job development services for participants in an employment and training project.

Key Responsibilities

• Develop and manage professional relationships with customers, monitoring their progress and engagement
• Assist customers in accessing essential services and resources aligned with their program goals
• Maintain accurate case documentation and collaborate with team members to resolve participant issues

Required Qualifications

• High school diploma or GED required; 0-2 years of relevant professional experience preferred
• Case management experience preferred
• Customer service experience preferred
• Knowledge of Microsoft Office Suite
• Must reside in the state of Montana