Mortgage Application Support Specialist

Job Summary

Providing front-line support for mortgage applications, the full-time Mortgage Application Support Specialist will resolve issues for internal staff and clients across lending platforms, manage support tickets, and contribute to process improvements while working remotely.

Key responsibilities

• Deliver phone and ticket-based application support, ensuring timely resolutions for internal staff and clients
• Monitor support queues and manage assigned tickets, documenting troubleshooting steps and outcomes
• Escalate complex issues to the Application Support Team Lead and contribute to the team's knowledge base

Required qualifications

• 5+ years of mortgage software support experience, including knowledge of loan origination and servicing platforms
• Familiarity with mortgage compliance regulations such as GFE, TIL, and TRID
• Experience managing support tickets in an enterprise ITSM/ticketing platform
• Strong customer service orientation with the ability to support both internal and external clients
• Availability to work flexible hours, including participation in off-hours coverage rotation