Mortgage Assistance Manager

Job Summary

A company is looking for a Mortgage Assistance Manager (Loss Mitigation).

Key Responsibilities

• Lead and manage a team of Loss Mitigation back-office professionals, setting performance expectations and providing mentorship
• Oversee end-to-end workflow for loss mitigation processing, ensuring compliance and operational excellence
• Monitor performance metrics and prepare operational reports for senior leadership

Required Qualifications

• 7+ years of experience in mortgage servicing, with at least 5 years in Loss Mitigation
• 5+ years of people management experience
• Deep knowledge of loss mitigation programs and agency/investor guidelines
• Experience managing back-office processing and underwriting workflows
• Minimum education requirement: High school diploma or GED equivalent