Mortgage Compliance Analyst

Job Summary

Focusing on testing mortgage complaints and UDAAP issues, the remote Mortgage Compliance Analyst will perform testing activities by reviewing customer service calls, identifying complaints, and reporting findings to key banking clients on a project-based basis.

Key responsibilities

• Perform testing by analyzing mortgage customer service call center communications and comparing them to documented notes
• Identify potential complaints and UDAAP/UDAP concerns based on established definitions
• Update testing systems with observations, errors, and failures while contributing to regular status reporting

Required qualifications

• 5+ years of relevant work experience
• Bachelor's degree from an accredited college or university
• Experience in mortgage customer service, including complaint identification and UDAAP regulations
• Proficiency in Black Knight's MSP and advanced skills in Microsoft Excel
• Strong project and time management skills with the ability to manage multiple priorities