Mortgage Compliance Help Desk Manager

Job Summary

Managing the daily operations of the Compliance Helpdesk, the full-time Mortgage Compliance Help Desk Manager will oversee compliance-related inquiries, provide team direction and training, and serve as the Subject Matter Expert for ComplianceAnalyzer in a remote work environment.

Key responsibilities

• Oversee the intake, triage, tracking, and resolution of compliance-related inquiries while ensuring adherence to Service Level Agreements (SLAs)
• Provide direction and training to team members, including performance management and personnel actions
• Review and maintain training materials and compliance documentation to ensure accuracy and consistency in responses

Required qualifications

• Bachelor's degree, with additional qualifying work experience considered in lieu of a degree
• Minimum of five years' experience in the mortgage industry, particularly in compliance or operational roles
• Deep knowledge of federal regulations and state mortgage lending laws
• Previous supervisory experience is preferred
• Proficiency in Outlook, Excel, and Word; experience with Empower is a plus