Mortgage Customer Advocate

Job Summary

A company is looking for a Customer Advocate 1 - Mortgage Servicing (Customer Service Representative).

Key Responsibilities:

• Handle a large volume of inbound customer contacts and build positive relationships
• Support customer requests for research, documentation, and positive outcomes
• Meet daily targets for service, productivity, and quality while engaging partners on customer issues

Required Qualifications:

• High School Degree or Equivalent required; some college coursework or degree preferred
• 2+ years of contact center experience
• Intermediate knowledge of MS Office Suite
• Financial Services experience preferred
• Working proficiency in the Spanish language is a plus