Mortgage Customer Advocate

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Fri, Jun 07, 2024
This job expires in: 15 days

Job Summary

A company is looking for a Customer Advocate 1 - Mortgage Servicing (Customer Service Representative).

Key Responsibilities:
  • Handle a large volume of inbound customer contacts and build positive relationships
  • Support customer requests for research, documentation, and positive outcomes
  • Meet daily targets for service, productivity, and quality while engaging partners on customer issues

Required Qualifications:
  • High School Degree or Equivalent required; some college coursework or degree preferred
  • 2+ years of contact center experience
  • Intermediate knowledge of MS Office Suite
  • Financial Services experience preferred
  • Working proficiency in the Spanish language is a plus

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