Mortgage Customer Service Advocate

Job Summary

A company is looking for a Mortgage Customer Service Advocate to handle escalated customer complaints and ensure compliance with regulations.

Key Responsibilities

• Research, resolve, and respond to customer complaints across various channels
• Interface with customers regarding escalated complaints and communicate next steps
• Maintain accurate documentation and engage necessary resources for complaint resolution

Required Qualifications

• High school diploma required; Bachelor's degree or equivalent experience preferred
• 3 to 5 years of related work experience in a legal customer complaint environment and residential mortgage servicing
• Proficiency in Microsoft 365 (Word, Outlook, Excel)
• Ability to work Pacific Standard business hours from 8:00 am to 5:00 pm PST