Mortgage Customer Service Associate

Job Summary

A company is looking for a Mortgage Customer Service Associate (Hybrid Role).

Key Responsibilities

• Manage inbound inquiries on behalf of the client and act as an extension of the client
• Provide accurate solutions and guidance while building trust in customer relationships
• Document discussions of inquiries and meet personal/team production metrics and quality targets

Required Qualifications

• High school diploma, GED, or equivalent is required; bachelor's degree preferred
• 3+ years of previous experience in a customer support role required
• Experience in the tax/banking/mortgage/real estate industry is required
• Strong computer skills to retrieve and update systems using multiple screens simultaneously
• Typing ability of 35wpm or higher