Mortgage Customer Service Representative

Job Summary

A company is looking for a Remote Mortgage Customer Service Representative.

Key Responsibilities:

• Handle inbound customer calls in a courteous, timely, and professional manner
• Listen to customers, understand their needs, and resolve customer issues
• Create and maintain customer CRM records with accurate call details

Required Qualifications:

• Must be 18 years of age
• High School Diploma or Equivalent
• Ability to multi-task using multiple screens and systems while talking on the phone
• Familiarity with computer and Windows PC applications
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)