Mortgage Customer Service Representative

Job Summary

A company is looking for a Remote Mortgage Customer Service Representative.

Key Responsibilities:

• Handle inbound customer calls professionally and courteously
• Listen to and resolve customer issues while ensuring first call resolution
• Document call details and maintain customer CRM records accurately

Required Qualifications:

• Must be 18 years of age
• High School Diploma or Equivalent
• Ability to multi-task using multiple screens and systems
• Familiarity with computer applications and Microsoft Office Suite
• Must be customer service oriented and reliable with regular attendance