Mortgage Customer Service Representative

Job Summary

A company is looking for a Mortgage Customer Service Representative.

Key Responsibilities

• Handle incoming customer calls regarding mortgage accounts, payment assistance, and general inquiries
• Deliver accurate, respectful, and timely support to each customer
• Document all interactions clearly and thoroughly within internal systems

Required Qualifications

• Minimum typing speed of 40 WPM
• 1+ year of customer service experience, preferably in mortgage, banking, or financial services
• Proven ability to work efficiently in fast-paced and high-stress settings
• High level of professionalism and problem-solving ability
• Must be dependable and punctual with a strong work ethic