Mortgage Customer Service Specialist

Job Summary

A company is looking for a Corporate Customer Service Specialist.

Key Responsibilities

• Reviews and researches customer complaints and documents issues in the Customer Service log
• Assists with clearing post-closing conditions and pending repairs associated with escrow holdbacks
• Answers calls and responds to email correspondence to provide updates and solutions to customers

Required Qualifications

• High school diploma or GED
• Three to five years of customer service experience in the mortgage industry
• Knowledge of FHA, VA, Conventional loan programs, and related regulations
• Proficient with Encompass or similar mortgage loan origination systems
• Understanding of compliance regulations and investor guidelines