Mortgage Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Mortgage).

Key Responsibilities

• Own the customer lifecycle by onboarding new clients and driving adoption
• Manage and nurture multiple customer relationships, engaging with key contacts
• Monitor KPIs and customer health to reduce churn risk and improve customer experience

Required Qualifications

• 3+ years of experience in a customer-facing, solution-oriented role
• Experience in the mortgage industry
• Ability to develop strong, loyal, and long-lasting client relationships
• Strong technical acumen with a desire to learn about the company's API
• Excitement to perform in a high-growth environment and strive for continuous improvement