Mortgage Customer Support

Job Summary

A company is looking for a Mortgage Customer Support representative (remote).

Key Responsibilities

• Answer incoming calls and make outbound follow-up calls regarding mortgage loans
• Complete allocation changes and non-financial requests, and document call details accurately
• Resolve customer service-related issues and maintain effective relationships with customers

Required Qualifications

• Experience in Mortgage Industry Customer Support
• Contact Center experience
• High school diploma or equivalent
• Basic understanding of the mortgage industry preferred
• Customer service aptitude and orientation