Mortgage Customer Support

Job Summary

A company is looking for a Mortgage Customer Support representative to assist customers with inquiries regarding mortgage products and services.

Key Responsibilities

• Answer incoming calls and make outbound follow-up calls regarding mortgage loans
• Document call details accurately and resolve customer service-related issues
• Build and maintain effective relationships with customers and complete various requests

Required Qualifications

• Experience in Mortgage Industry Customer Support
• Contact Center experience
• High school diploma or equivalent
• Basic understanding of the mortgage industry preferred
• Ability to navigate multiple information screens effectively