Mortgage Customer Support Specialist

Job Summary

A company is looking for a CCC Support Specialist to provide customer support for mortgage products and services.

Key Responsibilities

• Answer incoming calls and make outbound follow-up calls regarding mortgage loans
• Document call details accurately and resolve customer service-related issues
• Build and maintain effective relationships with customers and complete various non-financial requests

Required Qualifications

• Experience in mortgage industry customer support and contact center
• High school diploma or equivalent
• Basic understanding of the mortgage industry preferred
• Customer service aptitude and orientation
• Ability to navigate multiple information screens and troubleshoot effectively