Mortgage Customer Support Specialist
Job Summary
A company is looking for a Personal Banker I to provide customer support for mortgage products and services.
Key Responsibilities
- Answer incoming calls and make outbound follow-up calls regarding mortgage loans
- Document call details accurately and resolve customer service-related issues
- Build and maintain effective relationships with customers and perform other duties as assigned
Required Qualifications
- Experience in mortgage industry customer support
- Contact center experience
- High school diploma or equivalent
- Basic understanding of the mortgage industry preferred
- Ability to maneuver through multiple information screens
COMPLETE JOB DESCRIPTION
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