Mortgage Quality Control Analyst

Job Summary

Conducting quality control reviews of residential mortgage servicing activities, the full-time Servicing Quality Control Analyst will ensure compliance with regulatory and company requirements while identifying defects and supporting corrective actions in a remote work environment.

Key responsibilities

• Conduct quality control reviews of various mortgage servicing activities, including customer service, cash posting, and investor reporting
• Review servicing practices for compliance with regulations and company policies, documenting findings and recommendations
• Prepare quality control reports and maintain knowledge of FHA, VA, USDA, and conventional servicing requirements

Required qualifications

• 5+ years of mortgage servicing experience with in-depth knowledge of FHA, VA, USDA, GNMA, and conventional guidelines
• Strong understanding of loan default, bankruptcy, loss mitigation, foreclosure, and claims requirements
• Familiarity with Loan Servicing Standards as set forth by the CFPB (RESPA, TILA, etc.)
• Knowledge of regulatory documentation applicable to residential servicing, including disclosures and TRID documents
• Proficient analytical and investigative skills with a strong attention to detail