Mortgage Servicing Customer Service SME

Job Summary

A company is looking for a Customer Service SME responsible for supporting mortgage servicing activities during system conversion.

Key Responsibilities:

• Serve as the primary contact for clients and units in resolving loan servicing inquiries and ensuring client satisfaction
• Conduct research to resolve loan-related inquiries and issues, including payment applications and loan boarding
• Prepare exception reports and maintain compliance with consumer regulations and bank policies

Required Qualifications:

• 5 years of Mortgage Servicing experience in Customer Service with MSP
• Prior experience with MSP Mortgage Servicing System conversion is strongly preferred
• Extensive knowledge of customer service regulations and investor rules for various portfolios
• Proven ability to support Customer Service operations during system conversion
• Familiarity with consumer regulations such as RESPA and the Civil Service Members Relief Act