Mortgage Servicing Product Manager

Job Summary

Driving the strategic direction of mortgage servicing, the full-time Mortgage Servicing Product Manager will manage the product lifecycle, oversee compliance and operational efficiency, and lead cross-functional teams in a remote environment.

Key responsibilities

• Define and maintain a multi-horizon product roadmap for Mortgage Servicing, balancing regulatory requirements and borrower experience
• Lead discovery efforts across complex servicing workflows and partner with various teams to frame problems and define measurable outcomes
• Drive end-to-end initiative delivery, manage vendor relationships, and report on outcomes versus projections to senior leadership

Required qualifications

• Bachelor's Degree in business, technology, or a related field required
• Minimum seven years' experience in the mortgage servicing industry, with at least five years in a product management role
• PMP or equivalent product management certification preferred
• Strong working knowledge of mortgage servicing compliance requirements and core servicing platforms
• Demonstrated ability to lead change management efforts and navigate transitions to modern delivery approaches