Mortgage Servicing Specialist

Job Summary

A company is looking for a Servicing Specialist to perform various loan servicing functions related to residential and commercial mortgages.

Key Responsibilities

• Handle incoming and outgoing calls, including accepting telephone payments
• Respond to customer inquiries and assist with issue escalations
• Perform loan maintenance and ensure compliance with servicing policies and regulations

Required Qualifications

• High School Diploma or Equivalent
• 3-5 years of mortgage loan servicing experience
• Experience with Encompass and sub-servicing preferred
• Knowledge of residential and commercial loan documentation
• Proficient in Microsoft Office applications (Word, Excel, Access, Outlook)