Mortgage Technology Support Analyst

Job Summary

A company is looking for a Mortgage Technology Support Analyst II.

Key Responsibilities

• Provide advanced analysis, troubleshooting, and resolution for end-user support requests across various mortgage technology systems
• Monitor ticket trends, identify recurring issues, and recommend process or training improvements
• Assist with system administration tasks, including user setup, maintenance, and access management

Required Qualifications

• Associate's or Bachelor's degree in IT, Business, or related field, or equivalent work experience
• 1-3 years of experience in technical support, preferably in a help desk, mortgage technology, or financial services environment
• Familiarity with mortgage industry processes and exposure to supporting ICE's Encompass software
• Proven ability to prioritize and manage multiple requests in a high-volume, fast-paced environment
• Customer-focused mindset with strong organizational skills