Mortgage Technology Support Analyst

Job Summary

Supporting mortgage technology systems in a full-time remote capacity, the Mortgage Technology Support Analyst II will troubleshoot user issues, optimize system functionality, and collaborate with various teams to enhance the loan lifecycle process.

Key responsibilities:

• Provide advanced analysis and resolution for end-user support requests across various mortgage technology systems
• Monitor ticket trends and recommend process or training improvements based on recurring issues
• Assist with system administration tasks, including user setup and maintenance, while supporting communication and training related to technology changes

Required qualifications:

• Associate's or Bachelor's degree in IT, Business, or a related field, or equivalent work experience
• 1-3 years of experience in technical support, preferably within mortgage technology or financial services
• Familiarity with mortgage industry processes and experience with ICE's Encompass software is strongly preferred
• Proven ability to prioritize and manage multiple requests in a high-volume environment
• Customer-focused mindset with strong organizational skills