MSP Service Desk Technician

Job Summary

A company is looking for an MSP Service Desk & Support.

Key Responsibilities

• Provide first- and second-level technical support to clients via various communication channels
• Troubleshoot and resolve Tier 1 and Tier 2 technical issues, escalating complex problems as necessary
• Document all support activities and maintain high levels of customer satisfaction

Required Qualifications

• 3+ years of IT support experience, preferably in an MSP environment
• Strong knowledge of Windows OS and basic networking concepts
• Experience with Microsoft 365 administration and ticketing/PSA systems
• Familiarity with RMM tools and endpoint security concepts
• Understanding of user account management in Active Directory/Azure AD