Murex Operations Business Analyst

Job Summary

To enhance operational efficiency, the remote Murex Operations Business Analyst will assess and document production support processes, analyze workflows and ticket trends, and facilitate workshops with stakeholders to identify improvement opportunities.

Key responsibilities

• Assess and document current-state production support and incident management processes across the Murex landscape
• Analyze support workflows and operational controls to identify inefficiencies and improvement opportunities
• Facilitate workshops with support teams and stakeholders to gather requirements and define target-state support processes

Required qualifications

• 6-9 years of relevant experience as a Business Analyst, Operations Analyst, or Support Analyst within Murex
• Strong understanding of production support, incident management, and IT service management processes
• Knowledge of Murex operational workflows, production environments, and day-to-day support activities
• Experience analyzing ticket volumes and operational performance data
• Ability to document support workflows and operational procedures effectively