MyChart Customer Support Agent

Job Summary

A company is looking for a MyChart Customer Support Representative.

Key Responsibilities

• Serve as the first point of contact for customers via phone, chat, and ticket submissions
• Assist patients with account activation, password resets, and navigation of the MyChart Portal
• Utilize knowledge base resources to troubleshoot and resolve customer inquiries effectively

Required Qualifications

• Minimum of a High School diploma or GED
• Previous experience with Electronic Healthcare Record (EHR) systems preferred
• Experience in a healthcare setting, such as a medical assistant or central scheduler, preferred
• Strong PC skills with relevant troubleshooting experience
• Previous call center experience preferred