MyChart Customer Support Representative

Job Summary

A company is looking for a MyChart Customer Support Representative.

Key Responsibilities

• Serve as the first point of contact for customers via phone, chat, and ticket submissions
• Assist patients with account activation, password resets, and MyChart Portal navigation
• Utilize knowledge base resources to troubleshoot and resolve customer inquiries

Required Qualifications

• Minimum of a High School diploma or GED
• Previous experience with EHR systems preferred
• Experience in a healthcare setting, such as a medical assistant or central scheduler, preferred
• Strong PC skills with relevant examples of troubleshooting
• Previous call center experience preferred