MyChart Customer Support Representative

Job Summary

A company is looking for a MyChart Service Desk Agent.

Key Responsibilities

• Serve as the first point of contact for customers by handling phone calls, chat inquiries, and ticket submissions
• Utilize knowledge base resources to troubleshoot and resolve customer issues effectively
• Participate in training and development to progress from Agent in Training to a full-time agent role

Required Qualifications, Training, and Education

• Minimum of a High School diploma or GED
• Previous experience with Electronic Healthcare Record (EHR) systems preferred
• Experience in a healthcare setting as a medical assistant or central scheduler preferred
• Strong PC troubleshooting skills and call center experience preferred
• Ability to work in a quiet, secluded home office environment